Our Terms of Business
Please read this document carefully and query anything that is unclear. This is an important document as it sets out our Terms and Conditions. Please do not sign this document if you do not wish to be bound by the terms and conditions as set out.
1. Your Objectives
We are able to offer you a full and comprehensive review service with the aim of making you aware of any shortfall that you may have within your Mortgage, Protection, Retirement, Investment and General Insurance provisions and will detail any recommendations that are suitable/appropriate to satisfy any shortfalls identified to you in writing. We shall need to be made aware of any specific Objectives that you may have.
2. Restrictions
You have the right to restrict us in the scope of any recommendation or research to exclude specific providers, products or market areas. We shall need to be made aware of any specific restrictions that you may wish to impose.
3. Solicited Financial Promotions
We may from time to time become aware of an opportunity arising from the launch of a new product. If this is considered suitable for you based upon your known personal, financial and any other relevant circumstances. We may write to you or telephone you with some details or provide you with a recommendation regarding that opportunity. Should you wish to receive this type of solicited contact you should indicate this by initialling the boxes on the downloaded terms of business.
4. Rights to Cancel
We shall inform you of your rights to cancel or withdraw from a contract with a product provider before completing any application form. You will be reminded of these rights to cancel or withdraw in writing by us prior to the completion of any transaction. We shall also inform you where this right to cancel does not exist in respect of an application acted upon by a product provider prior to the completion of an application form.
5. Payment of Services - Fees
Where you agree to remuneration in the form of a fee payment, the amount of this fee, the means of its calculation and how it is to be paid will be provided to you in writing before any chargeable work is undertaken. such written notification will form part of this Terms of Business Agreement with you.
6. Payment of Services - Commission
Where remuneration is in the form of a commission payment, you agree to indemnify that commission payment to us should you for any reason following the payment of such commission, cause that payment to be re-claimed by the product provider. The maximum amount of any such liability will be notified to you in writing and in cash terms prior to the completion of any application to which commission is attributed. This clause will not apply where you exercise your right to cancel within the cooling off period.
7. Client Confidentiality
We shall provide you with copies of any policy documents or official papers in relation to the recommendations accepted by you that are received from a provider and that have not already been issued to you directly by the provider. In addition, any information about you that is held in safe keeping by us will be treated as confidential and will not be disclosed to any third party without your prior consent unless the release of the information is required to be passed on by Law or the Rules and Regulations of the Financial Services Authority. As an appointed representative of The On-Line Partnership Limited (IN Partnership) any information provided to us will also be considered as being provided to IN Partnership to allow them as our Principal to meet with the record keeping requirements of the Financial Service Authority. All information will be held and maintained by both us and IN Partnership in accordance with the requirements of the Data Protection Act 1998. All information retained by us that relates to you will be available to you (or your agent) and copies can be provided once any written request for this information is received.
8. Conflict of Interests and Material Interests
We shall make you aware of any conflict of interest that may arise if they become aware that another of our clients or ourselves also has an interest in the area on which you have received a recommendation. The extent of this conflict of interest will be notified to you in writing and if necessary we shall arrange for another of the appointed representative company’s within IN Partnership to act as your agent.
9. Commencement of the Terms of Business
Your agreement to engage us as your Professional Financial Adviser will be effective from the date that you sign this agreement.
10. Termination of Terms of Business
This Terms of Business Agreement will remain in force until such time as it is either terminated by either party or until you or we request that the Terms of Business Agreement be amended. Should you wish to terminate the Terms of Business Agreement, this can be notified to us in writing at any time. Should we wish to terminate the Terms of Business Agreement, this will be notified to you in writing and may be issued without notice. If at the time of cancellation, we are engaged in an incomplete transaction, we reserve the right not to complete the transaction and if appropriate, return to you all documentation in relation to that transaction.
11. Other Documents that form part of this Terms of Business Agreement
The other document issued to you that also form part of our Terms of Business Agreement with you are our Initial Disclosure Document, our Fee and Commission Menu and our Fee Agreement (if applicable).
12. Who Regulates Us
We are appointed representatives of IN Partnership, the trading name of The On-Line Partnership Limited, which is authorised and regulated by the Financial Services Authority. Our permitted activities cover packaged investment products, regulated mortgage contracts, general and non-investment insurance contracts.
13. Client Declaration
Please sign the printed version of this form if you wish us to act on your behalf.